Frequently asked questions
This page answers the questions buyers ask QProcess most often, from the first quote to delivery and payment. Questions about a specific process or industry are answered on that page.
Request a quoteQuotes and pricing
How do I request a quote?
Use the quote form or email [email protected] with your drawings (PDF and, if available, STEP), the material, the batch and annual quantity and the required date.
How quickly do we get a quotation?
Usually within 3 to 5 working days after we have the drawing, material and quantities. If something is unclear, we ask first and tell you when the offer will follow.
Is there a minimum order quantity?
There is no fixed minimum. Whether a quantity is economical depends on the process and the tooling. If tooling makes a small batch uneconomical, we say so and suggest an alternative.
Who pays for and owns the tooling?
The customer pays for tooling and patterns and owns them. QProcess is responsible for having them kept and maintained at the manufacturer.
Can we get a quote for parts we buy elsewhere today?
Yes. Send the current drawing, the revision in use and your annual quantity. If you have an existing quality issue with the part, tell us, so the production planning takes it into account.
Quality and responsibility
How do you make sure series parts match the approved samples?
With on-site in-process inspection during series production and a pre-shipment inspection, each with a written report.
Which documents come with a delivery?
As a rule an EN 10204 3.1 material certificate and a dimensional report, and for new parts a first article inspection report. NDT, heat treatment, coating and pressure test records are added when your drawing or specification calls for them. The scope is agreed per order.
Who is responsible if parts do not match the drawing?
QProcess. We handle the nonconformity with the manufacturer and keep you informed until it is closed.
Can we audit the manufacturer?
Yes, together with QProcess or on your own.
Confidentiality
Are our drawings kept confidential?
Drawings are handled confidentially and used only to quote and produce your parts. Before a drawing goes to a manufacturer, we remove your company name and logo from it. We share drawings only with the manufacturers we ask to quote, and we sign a non-disclosure agreement on request.
Delivery and logistics
What are typical lead times?
They depend on the process, the tooling and the quantity. The quotation states the lead time for first articles and for series parts.
Which delivery terms do you offer?
EXW, FCA or DAP.
Do parts from Türkiye pay customs duty in the EU?
Industrial goods in free circulation in Türkiye are covered by the EU–Türkiye customs union and are generally exempt from customs duty when shipped with an A.TR movement certificate. Import VAT still applies.
Payment
Which currency and payment terms?
Quotations are in EUR. Payment terms are agreed per project and stated in the quotation.
Working with us
Which languages do you work in?
English, French, German and Turkish.
Who is our contact?
One QProcess contact for technical questions, quality and delivery.
Send your drawing. You get a quotation in 3 to 5 working days.
Your drawings are handled confidentially; NDA on request.